When choosing your platform, customer support should be one of the most important considerations! Here is the difference between Shopify Plus and Magento Enterprise!
Starting a new business online or taking your physical store into the digital world can be a stressful task. So, why making things more complicated by using an ecommerce solution that you find difficult to use. If you select a platform you are not comfortable with, the end result may be creating an unproductive store. You might not be able to give your customers the shopping experience they expect which would mean fewer sales for you.
In this article, we will compare Shopify Plus vs Magento Enterprise and see how do these platforms differ in terms of the customer support they offer.
Shopify is a drag-and-drop and cloud-based website builder. You can easily build and customize your store by moving elements the way you want. Shopify gives you all the tools you need to build an online store and sell on the web in no time. With Shopify, you can insert custom photos into your template to personalize your store, add products to start selling, set up payments, customize the look and feel, and more. Magento is a less user-friendly platform that Shopify. There are a lot of technical terms which can be intimidating, especially if you aren’t an experienced developer or web designer. It is a flexible platform allowing you to customize the store the way you want it.
When choosing a platform, customer support service should be one of the most important considerations.
Shopify Plus offers a premium level support and according to experts, it is one of the best support available on the market. The better support you get, the more chance your business has to grow. When using Shopify, you can count on Merchant Success Manager who can help you grow your online business by recommending features and apps and Launch Manager who will make your Shopify store is a success. This support is important if you are moving from another platform. These support managers are quite helpful. They are like hiring new business strategists to help you improve your company. The Merchant Success Managers, for example, help your Shopify business make more sales by supplying industry trends and news, providing updates on new features and applications every month, installing custom integrations with new sales channels such as Facebook and Instagram, helping you set up and launch regional stores. You will have more time to focus on marketing your online store.
You will also have access to Shopify’s priority support network which is available 24/7, as well as, to Shopify partners. Ecommerce solution Shopify confirms that their Shopify Plus Partners scheme is the largest network of advisors. They are experts that specialize in different aspects of running and managing an online store. They can help you with anything from marketing and design to tech support.
Unlike Shopify, Magento doesn’t offer 24/7 phone support. This may be a big problem for you, especially if you are a beginner and this is the first time selling your products online. This can leave you desperate for answer or solution that you might need quickly. You can always hire your own support team but keep in mind that may cost you a lot.
If you are not technically ready and you don’t have coding experience, we think you should give Shopify Plus a try. If you are looking for an easy to use, powerful, and scalable ecommerce solution with great customer support, Shopify is an excellent choice!